Funeral Insurance FAQs

You can secure a Dignity Funeral Insurance policy in a matter of minutes over the phone. One of our friendly team members will help you through the process. If you’re an Australian resident aged 50 to 80 you are guaranteed to be accepted for cover. That means there are no medicals, blood tests or complicated forms to fill out. You can give us a call on 1800 089 426. We’re open Monday to Friday 8am – 7pm (AEST/AEDT), excluding NSW public holidays. 

Whilst the cost of a funeral can vary, according to Moneysmart the average cost of a funeral in Australia can range from $4,000 for a basic cremation up to $15,000 for a more elaborate burial. Ultimately, the cost of a funeral will vary depending on your own personal choices and circumstances. It’s important to consider what kind of funeral you would like. This can help to relieve some of the strain on your family during a difficult time.

The death of a loved one can be an extremely emotional and stressful time. There can be a number of expenses that can crop up when organising a funeral. Funeral insurance is designed as a way for you to help relieve some financial pressure on your loved ones.

It is important that you consider your circumstances and make your own decision on whether funeral insurance is suitable for you and if you are unsure, consider seeking professional financial advice.

Funeral insurance is an insurance policy that is designed to provide a cash payout to your loved ones when you pass away. The benefit amount from a funeral insurance policy is intended to help with immediate funeral costs and other final expenses.

Life insurance is also an insurance policy that is designed to provide a lump sum to your loved ones when you pass away. But compared to funeral insurance, a life insurance benefit amount is generally larger as it is intended to help your loved ones financially with things such as ongoing living expenses and to pay off debts, such as a home loan.

• Dignity Funeral Insurance is an insurance policy, not a savings or investment plan.
• You may pay more in premiums than your benefit amount.
• Your benefit amount may not cover all your funeral expenses and associated costs, or the costs associated with a Terminal Illness. Inflation may also reduce its value over time. It is important to carefully consider the benefit amount you choose.
• Cover is for accidental death only within the first 12 months. After 12 months, cover is for any cause of death and terminal illness.
• If you change your mind within 30 days from the purchase date and no claim is made, you may cancel your policy and receive a full refund of any premiums paid. If you cancel your policy after the 30-day cooling-off period, you do not receive your premiums back, nor will you be entitled to any benefit amount.
• It is important that you review the Product Disclosure Statement to ensure you understand the terms and conditions of Dignity Funeral Insurance and that it is suitable for your needs.

The answer to this question will depend on your own personal circumstances. As part of the process of getting Dignity Funeral Insurance you should have a think about what you would like your benefit amount to pay for. This could be the cost of a funeral, helping with debts or even leaving a gift behind for your loved ones. With Dignity Funeral Insurance you can apply for cover between $3,000 and $15,000.¹

You can cancel your policy at any time. If you cancel your policy within 30 days of purchasing it and no claim is made, any premiums paid will be refunded to you. If you cancel your policy after this 30-day period, you will not get anything back.

Yes, you can apply to make changes to your policy at any time, at no extra cost to you.

You can have more than one policy with Dignity Insurance. If you choose to have more than one policy with us, please note, when combined, they must not exceed the maximum benefit amount. Refer to the Product Disclosure Statement for more information.

At Dignity Insurance, your family can use the cash payout however they need to. They might use it to help pay for your funeral costs, outstanding debts you may have, or it could be used as a gift for your family to enjoy together. If there is something in particular you would like the payout to be used for, you should discuss this with your loved ones when you take out your policy.

No, there is no cash in value at any stage during your policy. Dignity Funeral Insurance is an insurance policy and not a savings or investment plan.

With Dignity Funeral Insurance, acceptance is guaranteed for Australian residents aged 50 to 80. That means you can get your cover sorted quickly, with no need to provide a medical or blood test. You can choose a benefit amount from $3,000 up to $15,000.¹ You’re covered right away for accidental death, and if you die as a result of an accident (as defined in the Product Disclosure Statement) and within 90 days of the accident, you’ll get double (2X) your benefit amount paid out. For example, if you select $15,000 as your benefit amount and your death was deemed to be an accidental death, then your loved ones would be able to claim $30,000.

After 12 months of your policy being in force, you are covered for death by any cause and Terminal Illness.² If you pass away during the first 12 months of your policy as a result of non-accidental death, we will refund all premiums paid.

For the first 12 months of your policy, you will only be covered for accidental death. After 12 months, you will be covered for death by any cause and Terminal Illness². In the case that you pass away as a result of non-accidental death in the first 12 months of your policy, you won't be covered, but we will refund all premiums paid.  We will not pay the benefit amount, if you die from a non-accidental death or are diagnosed with a terminal illness before or during the first 12 months.

From the policy anniversary following your 90th birthday, you will no longer have to pay premiums but your cover will still continue for life.³

If a premium payment remains unpaid for more than 30 days from the date it was due, your policy will be cancelled. If your policy is cancelled due to non-payment of premium, your cover under the policy will cease and no amount will be payable for any event that occurs after the date of cancellation.

Upon an approved claim, the benefit amount will be paid to you (in the case of a Terminal Illness claim) or to your chosen beneficiary/ies (in the case of a death claim). If no beneficiaries are nominated, the benefit amount will be paid to your estate or the legal personal representative of your estate, whichever is appropriate.

To make a claim, your loved ones will need to get in contact with us as soon as possible. Our specialist team will help your family through the process. Our team will request some documentation from them. Once that has been submitted it will be processed by the claims team. You can find more information about the claims process here.

No, while Dignity Funeral Insurance can help with paying the cost of a funeral, we cannot guarantee that it will be enough to pay the full cost. The cost of a funeral will depend on a couple of factors that are personal to the individuals that are planning it. Dignity Funeral Insurance provides a lump sum benefit amount that could be used to help offset some or all of the costs of a funeral.

No, your premiums are not tax deductible.

Funeral insurance payouts are generally not taxed in Australia.

However, depending on your individual circumstances, taxation laws may affect you differently and so, you should consider seeking professional tax advice on your own situation.

Yes, you can get Dignity Funeral Insurance however your smoker status will directly impact the cost of your policy and may result in a higher premium.

If you’re an Australian resident aged 50 to 80, you are guaranteed to be accepted for cover. You won’t have to answer any medical questions or submit any blood tests. It only takes a few minutes over the phone to secure a Dignity Funeral Insurance policy.

Life can be unpredictable. The death of a loved one can be an extremely emotional and stressful time. There can be a number of expenses that can crop up when organising a funeral. Funeral insurance is designed as a way for you to help relieve some financial pressure on your loved ones. 

It is important that you consider your circumstances and make your own decision on whether funeral insurance is suitable for you and if you are unsure, consider seeking professional financial advice. 

For information about Dignity Funeral Insurance, you can refer to the Target Market Determination and Product Disclosure Statement for full policy terms and conditions. 

No, you cannot purchase a Dignity Funeral Insurance policy for someone else. The policy owner must be the life insured.

Yes, your cover does not change if you travel abroad.

Dignity Funeral Insurance is a lifetime policy. Which means that provided you pay the premiums, it will last the whole of your life and when you die, your loved ones will receive a payout. From the policy anniversary after your 90th birthday, you no longer have to pay premiums, but your cover will continue for life.³